Inkonzo yabathengi

Intengiso Ngaphambi Kokuthengisa

- Iqela leengcali zokuthengisa libonelela ngeenkonzo kubathengi abahlukeneyo, kwaye liphendula nayiphi na ingcebiso, imibuzo, izisombululo kunye neekowuteshini iiyure ezingama-24 ngosuku.

- Nceda abathengi bakhethe, bayile, kwaye benze iimveliso ngokwezifiso ngokweemfuno zabo ezithile.

- Iqela loyilo lobuchwephesha lisebenzisana nabathengi ukwenza iibhegi zobushushu ezikhethekileyo nezinomtsalane.

- Lawula ishedyuli yemveliso kunye nolawulo lomgangatho ukuqinisekisa ukuhanjiswa ngexesha elifanelekileyo kunye nokwaneliseka kwabathengi.

- Nika iisampulu zasimahla zeemveliso ezikhoyo kunye neentlawulo ezifanelekileyo zeesampulu ezenzelwe wena.

- Vumela abathengi ukuba batyelele umzi-mveliso kwi-intanethi okanye ngobuso.

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Intengiso

- Iphumelela iimvavanyo ezahlukeneyo ezifana novavanyo lokukhusela kunye novavanyo lokuqina, kwaye iyahlangabezana neemfuno zabathengi kunye nemigangatho yamazwe ngamazwe.

- Ukuthenga kubaboneleli bezinto ezishushu abasebenzisana ne-ACOOLDA kangangeminyaka engaphezu kwemi-5.

- Abahloli bomgangatho abasibhozo bajonga ngokungqongqo inkqubo yemveliso, baze basuse iimveliso ezineziphene kumthombo.

- Ifilosofi yemveliso egqwesileyo, inobuhlobo nokusingqongileyo, ihlala ixesha elide, kwaye inemfashini.

- Iqinisekiswe yi-BSCI, i-ISO9001, kunye nomntu wesithathu okhethwe ngumthengi.

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Emva kokuthengiswa

- Nika amaxwebhu, kuquka isatifiketi sohlalutyo/seziqinisekiso, i-inshorensi, ilizwe osuka kulo, njl.

- Thumela ixesha lokuhamba kunye nenkqubo ngexesha langempela kubathengi.

- Qinisekisa ukuba ixabiso elifanelekileyo leemveliso liyahlangabezana neemfuno zabathengi.

- Ukutyelela rhoqo abathengi ngefowuni inyanga nenyanga ukuze kubonelelwe ngezisombululo.

- Xhasa inkonzo yangaphakathi ngaphezu kwesihlandlo esinye ngonyaka ukuze uqonde iimfuno zabathengi kwimarike yasekuhlaleni.

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